Privacy policy

UrbanMen ("we", "us", "our") operates this website (the "Site"). This policy explains what personal information we collect, how we use it, and your rights regarding it.

1. Information We Collect

  • Personal details: name, email, phone number, shipping/billing address, when you place an order or create an account.
  • Payment information: processed securely by our payment partners (e.g., Razorpay, PayU, Shopify Payments); we do not store your card/UPI details.
  • Order details: items purchased, order history, returns/exchanges.
  • Automatically collected data: IP address, browser type, device information, and browsing behavior via cookies and analytics tools (e.g., Google Analytics, Meta Pixel).
  • Communication data: messages you send us via email, WhatsApp, or contact forms.

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders
  • Communicate order updates, shipping, and support
  • Send promotional offers (only if you've opted in)
  • Improve our website, products, and customer experience
  • Prevent fraud and ensure secure transactions
  • Comply with legal obligations

3. Cookies

Our Site uses cookies to remember your cart, preferences, and login details, and to analyze site traffic. You can disable cookies in your browser settings, though some features may not work properly.

4. Sharing Your Information

We do not sell your personal data. We may share it with:

  • Shipping partners (e.g., Delhivery, Shiprocket, Bluedart) to deliver your order
  • Payment gateways to process transactions
  • Marketing/analytics tools (Google, Meta) for ads and site performance
  • Legal authorities, if required by law

5. Data Storage & Security

Your data is stored securely on Shopify's servers and protected using industry-standard measures (SSL encryption, secure payment gateways). However, no method of transmission over the internet is 100% secure.

6. Your Rights

You can:

  • Request access to the personal data we hold about you
  • Request correction or deletion of your data
  • Opt out of marketing emails/SMS at any time (unsubscribe link or by contacting us)

7. Third-Party Links

Our Site may link to third-party websites (e.g., social media). We are not responsible for their privacy practices.

8. Children's Privacy

Our Site is not intended for children under 18. We do not knowingly collect data from minors.

9. Changes to This Policy

We may update this policy periodically. Changes will be posted on this page with an updated "16 September 2022" date.