Shipping policy

1. Order Processing Time

  • Orders are processed within 1–2 business days (Mon–Sat, excluding public holidays).
  • You'll receive a confirmation email/SMS once your order is placed, and a tracking link once it's shipped.

2. Shipping Partners

We ship via trusted courier partners including [Delhivery / Shiprocket / Bluedart / Xpressbees, etc.], depending on your location and serviceability.

3. Delivery Timelines

  • Metro cities: 3–5 business days
  • Non-metro/other locations: 5–8 business days
  • Remote areas: may take up to 10–12 business days

Delivery timelines are estimates and may vary due to courier delays, weather conditions, regional restrictions, or high-demand periods (sales, festive season).

4. Shipping Charges

  • Free shipping on orders above ₹[amount].
  • A flat shipping fee of ₹[amount] applies to orders below that.
  • Charges (if any) are shown at checkout before payment.

5. Cash on Delivery (COD)

  • COD is available for orders up to ₹[amount], with a COD handling fee of ₹[amount] (if applicable).
  • COD may not be available in all pin codes.

6. Order Tracking

  • Once shipped, you'll receive a tracking link via email/SMS/WhatsApp.
  • You can also track your order [here / on our Track Order page] using your order ID and phone number.

7. Delivery Attempts

  • Our courier partners typically make 2–3 delivery attempts. If delivery fails, the order may be returned to us, and you'll be contacted to reschedule or reissue the order.
  • Please ensure someone is available at the shipping address, or provide accurate delivery instructions.

8. Serviceable Areas

  • We currently ship across India to most serviceable pin codes. If your pin code is not serviceable, you'll be notified at checkout.
  • We do not currently offer international shipping. (remove/edit if you do)

9. Delayed or Lost Shipments

  • If your order is significantly delayed or hasn't arrived within the expected window, contact us at [support email/phone] with your order number, and we'll investigate with the courier partner.
  • In case of a lost shipment confirmed by the courier, we'll offer a replacement or full refund.

10. Damaged Packages

  • If your package arrives damaged, please refuse delivery or contact us within 48 hours with photos of the damaged package and product. Refer to our [Return & Refund Policy] for next steps.