Refund policy

Return & Refund Policy

Last updated: [Date]

At [Store Name], we want you to love what you order. If something isn't right, here's how returns and refunds work.

1. Return Eligibility

• Returns are accepted within 3 days of delivery.
• Items must be unused, unwashed, and unworn, with original tags and packaging intact.
• Innerwear, socks, and items marked "Final Sale" or purchased during clearance/sale are not eligible for return, due to hygiene reasons.
• Products damaged due to misuse are not eligible.

2. How to Initiate a Return

1. Email us at [support email] or WhatsApp us at [number] with your order number and reason for return.
2. Our team will confirm eligibility and arrange a reverse pickup (available in most serviceable pin codes) or share a self-ship address.
3. Once we receive and inspect the item, we'll process your refund or exchange within 5–7 business days.

3. Refunds

• Refunds are issued to the original payment method (or as store credit, if you prefer).
• For Cash on Delivery (COD) orders, refunds are made via bank transfer/UPI — you'll need to share your account details.
• Shipping charges (if any were paid) are non-refundable, unless the return is due to our error (wrong/defective item).

4. Exchanges

• Size or product exchanges are available, subject to stock. If the exchanged item is unavailable, we'll process a refund instead.

5. Damaged / Wrong Item Received

• If you receive a damaged, defective, or incorrect product, contact us within 48 hours of delivery with photos/video of the item and packaging. We'll arrange a free replacement or full refund — no return shipping cost to you.

6. Non-Returnable Situations

• Change of mind after the return window has passed.
• Items without original tags/packaging.
• Custom or made-to-order items (if applicable).